Short Breaks Direct ~ Accommodation Booking Conditions These terms apply to all accommodation only bookings made for you by Pebbles Travel Ltd trading as Short Breaks Direct, (referred to as 'PT', ‘we’, ‘us’ or ‘our’) of Parkfield House, Teignmouth Road, Torquay TQ1 4EX who act as an agent selling accommodation and tourist services (your “Holiday”) on behalf of hotels, holiday parks, accommodation providers, accommodation operators, and tourist services (known as “Principals”). In so far as it does not affect your statutory rights, your contract will be with these Principals. These terms and conditions are governed by English Law and the English Courts. We reserve the right to change these conditions from time to time. Headings are for ease of reference only and are not to be used for the purpose of interpreting these terms and conditions.
Accommodation Booking Conditions
1. YOUR CONTRACT Further, these terms apply to all members of your party, so please read them carefully. You confirm by accepting these terms of business that you, as lead or booking passenger, are over 18 years of age and that all details you provide to us for the purpose of booking are correct, that the credit or debit card you are using is your own and there are sufficient funds to cover the cost of the booking. When we arrange your Holiday, the relevant Principal’s terms and conditions will apply to your booking and a separate contract between you and that Principal will be formed. You will be notified of the Principal’s and our cancellation and amendment terms at time of booking. Our contract with you is for the provision of the agency services that we provide to you in arranging your Holiday. If there is any conflict between our terms and the Principal’s contract, the Principal’s contract will take priority. If you are not able to obtain a copy of the Principal’s terms directly from the Principal themselves, we would be happy to provide them to you. A contract will exist as soon as payment is received by us. 2. PRICES All Holidays are offered subject to availability by the Principal. We do not guarantee availability for any Holiday. The Offers advertised may not be used in conjunction with any other offer or promotion and are for new bookings only. Holidays may be priced based on a minimum number of people and/or minimum length of stay; you are advised to check this prior to booking. Single Supplement policies will exist unless stated otherwise. Any “Child FREE” offers are outlined in each promotion. Child offers may be accommodated in 'Z' beds or 'put-you- up' beds, at the discretion of the Principal and subject to availability When an offer states “Child FREE accommodation” or “stay FREE”, meals are an extra cost unless otherwise confirmed by us on behalf of the Principal. Holidays are promoted with either B&B or Dinner B&B unless stated otherwise. Prices and rates for self-catering and holiday park accommodation do not include any meals unless otherwise stated. Where Dinner is offered, this will be either table d'hôte, carvery or from the a la carte menu (please check with us on behalf of the relevant Principal for details). Certain dishes may incur supplements and there may also be an allowance towards courses/dishes from the menu. You are advised to check with us or the Principal for any such supplements or allowances. Unless otherwise stated, no beverage/drink is included. All rates promoted are 'from' and are shown with any discounts applied from the full rate including VAT and are correct at the time the offers are first promoted. If there are any significant changes or we find mistakes, we will advise you of the latest information at the time of booking or, if you have already booked, as soon as reasonably practicable afterwards. If you have booked your Holiday online, please check the website for the latest information before booking. 3. MAKING A BOOKING AND PAYMENT Special requests must be communicated to us at the time of booking your Holiday. Any customers with restricted mobility, particular care requirements or disabilities should discuss their requirements at the time of booking. We will pass special requests on to the Principal but they are not guaranteed. Additional charges to you may arise which you will be notified of as soon as possible. As we act as agent on behalf of the Principal, telephone enquires, bookings, amendments and cancellations should be made to us by phone or email rather than directly with the Principal. The terms for payment of your Holiday will be advised to you prior to booking, as they may vary from one Principal to another. If you have any questions prior to booking a particular holiday, we will be happy to advise you. The cost of your accommodation does not include any extra chargeable services that you may use whilst at the accommodation/supplier. These are payable direct to the Principal by you. In all cases (excluding extras taken at the Principal) payment is due to us from a valid credit or debit card registered to you at the time of booking. We reserve the right and you consent to us to pass on your credit/debit card and other essential booking details to the Principal with whom your Holiday is booked. We reserve the right to levy a non-refundable credit card charge of £2.50 per transaction, although no such charge will be levied for debit cards. Should the security details of the credit/debit card you give to us (address, postcode and security code) not match the details your bank has, then we will contact you to get the correct details and in such a case we reserve the right to make an extra non-refundable charge to you of £1. If we can not match your details or if you have insufficient funds, the booking will be cancelled on behalf of the Principal without further recourse to you. All telephone bookings are taken as confirmed once you have given to us your credit/debit card details and payment has been taken by us on behalf of the Principal; your booking will be confirmed to you at this time. In all confirmed bookings (including on-line bookings as shown below) we will send you your booking confirmation in writing (email/fax or post). No booking is confirmed by us until we have taken payment. 4. ON-LINE BOOKINGS If you choose to book ‘on-line’, we will take payment without further checks to you from the credit or debit card details you supplied to us; this is then a confirmed booking. Please note that all on-line bookings are on a request basis whereby we have to check availability at the rate given. Such request from you is a confirmation to us that if your requested holiday is available then you wish to book and - if available as per the request - we will take payment without further checks to you from the credit or debit card details you supplied to us; this is then a confirmed booking. If your request is not available at the time of the booking request, we will not take payment and your booking will not be processed, you will be informed of this and we reserve the right to endeavour to offer an alternative that you may decline if you so wish. If you decline the alternative no payments will be taken and no charges made to you. For all on-line booking requests the email response you get immediately after making an on-line booking request is not the confirmation. Should you not receive a response from us to your on-line booking request within 48 hours (72 hours over Bank or Public Holidays) of making the booking request you are advised to contact us by phone. 5. AMENDMENT BY YOU After our confirmation has been issued or payment taken if there are any changes to your details, it is your responsibility to inform us as soon as possible and any requests for changes must be made to us by phone or in writing, by email, fax or post, by the person that made the booking. You may be subject to further charges from the Principal and our administration charge of £20 per change which were both notified to you at the time of booking. Please note the Principal’s charges are likely to be higher the closer you get to your arrival date. In the event that your requested changes can not be made, (for example unavailability), you will have the option (at the time of such request) either to revert to the original booking or cancel the booking. Any cancellation will be subject to our (and the Principal’s) cancellation charges. In the event that an amended booking is for less than your original booking, this will be treated as a cancellation. If you change the number of people in your party the accommodation price will be re-calculated. If the party size is reduced this is likely to mean the remaining members paying more due to under-occupancy. 6. CANCELLATION BY YOU If you want to cancel a confirmed booking or an on-line booking request then the person that made the booking must do this by telephone or put this in writing to us, by email, fax or post. Because we incur costs in cancelling confirmed bookings, particularly if cancellations occur close to arrival date, you will be charged a cancellation fee. The Principal’s cancellation fees/charges will apply which may be up to 100% of the total cost of the booking. This includes a cancellation charge due to us as Agent of up to 30%. Please contact us for full cancellation details before you cancel any booking. However, you are notified of these charges at the time of booking. Pebbles Holiday Parks and Holiday Park cancellation charges are as follows: Any cancellation more than 60 days before arrival date 20% plus £60. Any cancellation 60 days or less before arrival date 100% of holiday cost. Such charges will be debited from the credit/debit card that you gave us at the time of booking. Cancellations must be made by telephone or in writing by post (the date of receipt by us is the effective date). Cancellations are only valid if you are given a special cancellation reference by us. If you fail to show (no show) for your holiday it will be deemed as a cancellation and charged as a cancelled booking as stated herein. Where a special rate has been obtained for specific numbers of people (for example Groups), cancellation may incur an extra charge. Special holidays and/or Tourist services (for example but not limited to theatre, attractions, entertainment) are non refundable. You will be advised of this at the time of booking. As an Agent we are not liable for cancellation for any event, show or attractions or element of such and to this end only the proportion of the holiday cost relating to the cancelled element can be refunded to you. In any event we will liaise with the Principal with any cost changes. In cancellations where the balance of the total value is due directly to the Principal, we reserve the right to pass on your credit/debit card details to that Principal for the charge to be made or we may make such a charge directly to your credit/debit card on behalf of the Principal for the balance still due. You should take out insurance to cover you against (but not limited to) cancellations, liability and losses. 7. CANCELLATION BY US OR PRINCIPAL In the unlikely event that we or the Principal may have to correct errors and make changes to Holidays sold or errors in details advertised or promoted both before and after bookings have been confirmed, we/they reserve the right to cancel confirmed bookings. In such an event we will endeavour to offer you – on behalf of the Principal - an alternative which you may accept. If the alternative has a lower cost you will be refunded the difference. If it has a higher cost then you agree to pay us the difference on behalf of the Principal. However, should you decline the alternative then we will refund you amount already taken by us for your Holiday. This does not include 'overbooking' by a Principal or any change that is not material. Examples of non-material changes include, but are not limited to, temporary withdrawal of facilities or seasonal unavailability of amenities/facilities. We are not liable to you for compensation, damages or losses or costs incurred by you as a result of any change or cancellation where such changes or cancellation are beyond our control, including force majeure. 8. OUR RESPONSIBILITY, LIABILITY AND COMPLAINTS We wish to only act as agent for Principals who provide good facilities and service. In the unlikely event of you being unhappy with any Holiday booked through us, then you should put your complaint in writing to us. However, you must initially take up any such complaints with the Principal at the time of your stay, as remedies available for complaints made after your stay may be affected by failure to do this. The Principal must be given the opportunity to amend any complaints whilst you are staying with them. We will respond to complaints within 28 working days. However, we can only act as an intermediary and should you not be satisfied with any answer to a complaint you must take this further with the Principal. To the extent permitted by law, we cannot accept responsibility for any personal injury, illness or death. Any claim for damages for personal injury, illness or death arising out of your Holiday at the Principal must be brought directly against the Principal concerned and not against or through us. Further we cannot accept responsibility for any damage, loss, delay or inconvenience caused by circumstances beyond our reasonable control. Such circumstances include but are not limited to: force majeure, war, threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closures, bad weather conditions, interruption or failure of a utility service or the acts of any local or national government. We do not accept liability for any errors and omissions and reserve the right to change information, details and descriptions of holidays. We endeavour to correct errors and omissions as quickly as practicable after being notified of them. We are not liable for any direct, indirect or consequential loss arising out of any Holidays purchased with a Principal through us. In the unlikely event that any element of your holiday is 'overbooked' and you are unable to receive the original booked holiday or specific element of that holiday, the Principal reserves the right to provide you with an alternative similar (judged at our discretion) to the holiday or element of the holiday booked. The alternative will be based on the similar booking/board basis and length of stay you made with the original Principal via us. Should you not accept the alternative you must state this on notification of the change and return home (if applicable) whereby your payment will be refunded. Should you stay or receive any alternative element of your holiday offered then you will be deemed as accepting the alternative. We are not liable for any costs, compensation, or losses incurred by you as a result of any change or cancellation. Any booking for 10 or more people will be deemed a Group Booking and will be subject to specific Group booking terms of business. These are available on request and you should note that cancellations will be charged to you in full. There will be no refunds on any Group bookings cancelled by you. 9. BOOKINGS FOR NO FRILLS/BUDGET AIRLINES The booking service we provide to you for standalone no frills/budget airlines is a different service to our standard agency service. In this case we purchase such tickets on your behalf directly from the airline where the contract is made between you and the airline and we are acting as agent to you, not the airline. We will email you the itinerary/confirmation we receive from them. You are subject to their terms and conditions which are available from their websites and we will charge you for any relevant charges or fees they impose on us at any time with regard to the booking made. 10. PEBBLES PRIORITY CLUB We operate a Priority Club which offers certain benefits to members. Benefits are printed and available upon request. We reserve the right to amend or change such benefits or withdraw the operation/benefits of the Club at any time. Lifetime membership means the lifetime we operate the membership. 11. ABTA & FINANCIAL PROTECTION We are a member of ABTA, membership number K9201. The monies you pay to us for your accommodation are protected by means of a bond held by ABTA. This means that, if in the unlikely event of our insolvency your accommodation can not be provided, you will receive your money back or, if your stay has started, arrangements will be made for you to be able to continue as planned. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at http://www.abta.com/heretohelp.shtml The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from www.abta.com. The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by IDRS within nine months of the date of your return from holiday. Pebbles Travel, Pebbles Holidays and Short Breaks Direct are trading names of Pebbles Travel Ltd.
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